Accident Care

What to do in case of damage or accident

Autohellas Hertz offers free 24-hour roadside assistance and accident care, in collaboration with Interamerican for cases of damage or accidents wherever you are in Greece!

Useful Contact Information:

INTERAMERICAN: 210 626 46 46 (in case of accidents) 

24/7 Hertz Support: 210 626 49 99 (in any other case you need assistance)

In the event of damage, call Interamerican roadside assistance, stating the registration number and that the car is leased from Autohellas Hertz. If feasible, Interamerican will repair your car on the spot at no charge. In case of an accident, follow these steps:

• If there are injuries, call the Police (100) and seek first aid (166). Also, don't forget to request a copy of the incident report.
• Do not acknowledge any third-party claims.
• Call the Interamerican Accident Care service for completing the Accident Report, as well as collecting the information of all involved parties.
• Do not drive the car unless you are sure it is safe. If not certain, contact the nearest main Autohellas Hertz branch or Roadside Assistance.
• If necessary, the car will be towed to an Autohellas Hertz repair shop or another location as indicated by Autohellas Hertz, with prior coordination.

ATTENTION

For your coverage by Autohellas Hertz, you must call the police for any accident, especially if it is serious, even if there are no injuries, and also contact Interamerican’s Accident Care service, regardless of the time or location in Greece.

If the accident occurs between 11:00 PM and 7:00 AM, you must call the police, even if no other party is involved and regardless of whether there are injuries or not. If Roadside Assistance has been called, you are required to wait for its arrival and under no circumstances should you abandon the car.

Replacement Car

For the mentioned cases, Autohellas Hertz provides a replacement car, according to the terms of the Rental Agreement. The car is collected after consultation with Autohellas Hertz and is returned after a relevant update on the completion of the work and based on the letter signed upon receipt. We inform you that the costs of fuel consumption of the replacement car are borne by the lessee, while the kilometers traveled are added to those of the lease.